Customer Relationships

Humans are either open or close minded to any suggestion. Once the mind is closed its nigh impossible to open it back up again until that person wants to re-open their mind.

Mike Montague interviews Hamish Knox on How to Succeed When a Client Leaves.

Are “Relationships” really relevant to the sales profession?

One of best pieces of advice I ever received about holding on to important clients and customers was this: During times of uncertainty, approach your business contacts from a different perspective than during so-called “normal” times.

The more opportunities you have to interact with your prospects, the better, and the end of the year is an opportune time to reach out and reconnect with your clients and prospects to get in front of them prior to the new year.

The global pandemic has highlighted the need for sales teams to focus appropriate amounts of selling time, effort, and energy on client retention.

Everyone loves a good quiz and the Sandler Research Center has a tricky question for any business leader responsible for customer success or net revenue retention.

Right now, we as business development professionals, have the opportunity to prove to our clients that we are steadfast in our commitment to them, regardless of the changing business climate and growing concerns for public health, safety, and the economy.

Mike Montague interviews Ray Setter on How to Succeed at Customer Service.

The value of client retention is significant, especially when compared to the cost of customer acquisition.