You're selling—whether you realize it or not.
Elevate your brand reputation and boost sales.
Do you have to deal with prospects or customers who are confused, frustrated, or upset? Are you expected to defuse emotionally charged encounters? Do you frequently have to interpret situations and solve problems… even when insufficient information is provided? If you are a customer service or inside sales representative, the answer is “yes.” You have to do it every day. And, you’re expected to do it calmly and respectfully even when dealing with people who are anything but calm and respectful.
Learn how you can easily engage and incentivize your support team to add additional income and growth to your organization.
Are you wasting money by throwing your customers away?
Recurring revenues come from long-term relationships with your customers. Relationships built from a good foundation with open communication, mutual respect, and good intentions will weather almost any storm.
How confident are you today in your support team’s ability? Will they recognize and grow prospective business opportunities from inside their department?
Sandler has specific strategies and techniques that will enable you to effectively and efficiently deal with difficult people and situations, address customer needs, and solve problems with best-fit solutions while keeping your emotions in check and without in any way “manipulating” the customer.
Customer and client support teams are the first point of contact during any crisis, no matter how large or small. You want the interaction to be productive AND profitable.
Your customer service plan is only as strong as its weakest link.
Author and Sandler’s Customer Care Program Specialist, Anne MacKeigan, provides you with the 48 rules you need to make intelligent strategic investments in customer care. Customer Service The Sandler Way helps you create and sustain a working culture built on the belief that the customer not only matters—they are the only reason your organization exists.
When you become Sandler-certified, you have access to measurable results at every step of the training process.
Your progress is documented from competent through proficient to sales mastery.
It was time to take control, get rid of the "Mr. Traditional Salesperson". I just got tired of hearing the same old responses from Prospects. My feeling was that I could continue using the "feature, benefit, close routine" but I was running out of energy and realized that a change was needed to stay on top of my game. I was not happy being an "Unpaid Consultant". I have attended fourteen two-hour sessions every Tuesday in Sandler's President's Club in Minneapolis. I am grateful to you for many reasons. The most important reason is that I now have a system that can be used in any business situation. I have learned that we need to establish control of the selling process and if not, then our chances of success will be greatly diminished. One thing is for sure - I am committed to changing my selling process and taking control of my career. Most importantly, I am evidence that Sandler Works!
Dennis M. Bell, Jr, Senior Account Executive WS Packaging Group, Inc.